Privacy Policy

How SlotoSport Handles Player Data

SlotoSport collects and uses personal data to run a secure casino experience for players who expect fast access, reliable payments, strong account protection, and live casino entertainment built around tables, dealers, game shows, and streaming quality. Data processing is not an afterthought. It supports registration, verification, gameplay records, payment handling, promotional management, fraud prevention, and customer support.

Our approach is practical and GDPR-aware. Where GDPR applies, we focus on lawful, fair, and transparent processing, purpose limitation, data minimisation, accuracy, storage limitation, security, and accountability. That means we aim to collect information for clear reasons, keep it accurate, protect it properly, and retain it only for as long as it is needed for operational, legal, compliance, or dispute-related purposes.

Information We Collect

When you create or manage a SlotoSport account, we may collect personal details such as name, date of birth, address, email address, mobile number, account credentials, and communication preferences. We may also collect documents or details used to verify identity, age, address, payment ownership, and eligibility. These checks help keep the platform safer and prevent underage use, fraud, and unauthorised activity.

We collect payment and transaction information when you deposit, withdraw, or manage your balance. Supported payment options include Visa, Mastercard, Apple Pay, Google Pay, Skrill, Neteller, Paysafecard, Trustly, bank transfer, Bitcoin, Ethereum, Litecoin, and Tether. Transaction records can include payment method type, timestamps, amounts, approval status, payout instructions, and processor references. If you want a broader overview of payment handling, our payments guide explains the available methods in a dedicated format.

We also collect usage and technical data. This can include IP address, device data, browser type, operating system, approximate location, session times, pages viewed, game launches, bonus activity, and security logs. For live casino play, records may include table participation, dealer game sessions, game show interactions, stakes, outcomes, and streaming performance signals. These details help maintain accurate account histories and resolve issues quickly.

Why We Use Personal Data

SlotoSport uses data to provide the services you request. That includes opening your account, confirming your identity, authenticating access, processing deposits and withdrawals, recording game results, managing balances, supporting live casino sessions, applying promotion rules, and responding to account questions. Without this information, we cannot deliver a reliable casino product or keep records accurate.

We also use data to protect players and the platform. Fraud prevention, duplicate account detection, payment risk reviews, suspicious login monitoring, bonus misuse checks, and dispute investigation all rely on accurate records. SlotoSport operates under Costa Rica 3-102-951326 SRL, and relevant data may be processed to meet operational, accounting, tax, audit, legal, and regulatory requirements.

Promotional data use is designed to be relevant. SlotoSport is known for a welcome offer of up to £10,200 + 777 Free Spins with 25x wagering, plus ongoing promotions. If you choose to receive marketing, we may use your account status, region, game preferences, promotion history, and engagement signals to send offers that fit your activity. You can adjust marketing choices where available.

How Data Is Shared

SlotoSport shares personal data only where there is a valid business, security, payment, support, compliance, or legal reason. Recipients may include payment processors, identity verification providers, fraud prevention services, game suppliers, hosting providers, analytics tools, customer support systems, professional advisers, and authorities where disclosure is required or justified.

We do not sell personal data in the ordinary sense. Service providers that process data for SlotoSport are expected to use it only for authorised purposes and protect it with appropriate safeguards. Some suppliers may operate in other jurisdictions. Where GDPR applies and data is transferred internationally, we aim to rely on suitable safeguards such as contractual protections or comparable mechanisms.

Game and live casino suppliers may need limited session data to operate games, confirm outcomes, resolve technical incidents, or investigate disputed rounds. Payment providers need transaction data to authorise deposits, process withdrawals, manage chargebacks, and meet their own compliance duties. Sharing is based on necessity, not convenience.

Cookies, Device Data, and Performance Signals

Cookies and similar technologies may be used to keep your session stable, remember preferences, support account security, measure performance, and understand how players interact with the platform. These tools can help detect unusual activity, reduce repeated logins, and improve the reliability of features that matter during real-time casino sessions.

Device and performance data is especially useful for live casino experiences. Streaming quality, session continuity, and rapid troubleshooting depend on technical signals such as connection events, device type, browser behaviour, and error logs. SlotoSport uses this data to identify issues that may affect tables, dealers, and game shows, then improve stability and support outcomes.

Your Choices and Rights

Depending on where you live and which laws apply, you may have rights to access your personal data, correct inaccurate information, request deletion, restrict certain processing, object to processing based on legitimate interests, withdraw consent, or request portability of data you provided. These rights may be limited where SlotoSport must retain records for payments, security, fraud prevention, disputes, audits, or legal obligations.

To protect your account, we may need to verify your identity before responding to a rights request. This helps prevent unauthorised access to private account information. If a request cannot be completed in full, we aim to explain the reason clearly. For example, some transaction and verification records may need to be kept even if marketing data can be removed.

You can also make practical choices every day. Keep your login details private, use a strong password, secure your email account, and review access to your account if anything looks unfamiliar. If you need to access your account settings, use the official login page and avoid sharing credentials with anyone.

Retention and Account Security

SlotoSport keeps personal data for as long as it is needed for the purposes described in this notice. Retention periods may vary depending on the data type. Account records, identity checks, payment history, game logs, support communications, and fraud prevention records may be kept for different lengths of time because they serve different operational, legal, accounting, and security purposes.

When data is no longer needed, we aim to delete it, anonymise it, or restrict it in line with applicable requirements and technical capabilities. Some information may remain in backups for a limited period before being overwritten through standard retention processes. Where records are needed for unresolved issues, they may be retained until the matter is closed and any required retention period ends.

Security measures may include access controls, authentication, encryption where appropriate, monitoring, logging, supplier due diligence, payment security controls, and incident response procedures. No online platform can remove every risk, but SlotoSport works to keep protection proportionate to the nature of the data and the casino environment. Our goal is simple: protect your identity, balance, payment activity, and play history with disciplined data handling.